The latest ecommerce consumer trends in 2021

In today’s All-Delivery economy, delivery experience is your most important retention tool. In the most recent Benchmark Report from delivery management technology provider Metapack, you’ll find the latest research on consumer expectations from checkout and delivery, to tracking and returns.

Download the report to discover: 

  • Why 64% of retailers say post-purchase experience is a high priority in 2021
  • How consumer values have shifted, when 32% say they value sustainability more than practical factors such as cost and speed
  • The repercussions of a 5x rise in bad online shopping experiences in 2020
  • Why 87% of consumers say tracking is important to them
  • In-depth interviews with leading retailers like Holland & BarrettInterfloraAOPandora and more

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