Pret A Manger has been forced to refund some of its subscribers after a crackdown on membership sharing left many unable to use its app.
Subscribers wanting to access their Club Pret perk of up to five barista-made drinks daily must now log in to the app instead of using the QR code in their Apple Wallet under new rules that came into effect last month to stop people sharing their membership.
However, some subscribers have reported of technical issues with the app leaving them unable to claim their free drinks, The Telegraph reported.
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Frustrated customers have taken to social media to air their greivances, with some considering alternatives for their caffeine fix amid the trouble.
One subscriber said on X: “The @Pret app is so useless. It is giving me rage.”. Another user said: “Pret moving their subscription from a wallet pay to an app based thing is a bad decision. Just a bit more logistical work but the UX is just annoying.”
The sandwich chain said it has now refunded some subscribers who have struggled to log in since the changes came into effect.
A spokesman for Pret said: “We recently updated how Club Pret subscribers access their QR codes as we continue to invest in our digital offer for customers. Live QR codes are now available to all subscribers exclusively via the Pret App.”
“Our app is currently functioning as normal, but some customers may still need to complete the login process to access their new codes. Anyone with problems accessing their code can contact our customer support team who will be happy to help.”
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