Tuesday, August 9, 2022

M&S boss aims to bring the chain closer to its customers

Marks and Spencer has made a number of changes to its management structure to increase the pace of the business and tighten the relationship between the retailer and its customers.

Amendments have been made to a number of Executive roles and their responsibilities.

Chief Finance Officer Helen Weir will be accountable for the chain‘s strategy implementation.

Patrick Bousqeut-Chavanne has taken on a position as Executive Director of Customer, Marketing & M&S.com. M&S‘s international business will now be managed by the CEO Steve Rowe.

In addition M&S has also introduced a new Operating Committee that will be responsible for the running of the day-to-day business and its development strategy.

Laura Wade-Gery will be returning from her maternity leave in September.

“On my first day as CEO, I committed to putting M&S customers at the heart of everything we do. These changes reflect this; a simpler management structure with a smaller, more focused team running M&S will lead to more efficient decision making and move us closer to our customers” said CEO Rowe.

“The new Operating Committee will be working together to improve M&S, starting with fixing our Clothing & Home offer for our customers, our employees and our shareholders.”


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