Conversational Marketing Customer Experience Trends 2018
In 2017, chatbots and artificial intelligence were the key focus in the Tech, eCommerce and Marketing media, so where are we on the subject at the beginning of this year? What should we expect in 2018 in terms of customer experience and marketing trends?
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- » Key customer experience trends and best practice
- » Chatbots: what can we expect from 2018?
- » Success stories from big brands using conversational marketing
- » 2017 Industry sector analysis