Customer experience (CX) is more important than ever. Consumers are looking for more from the retailers they engage with – whether that’s price or quality of services – and organisations must increase their focus on meeting those demands if they’re going to retain existing customers and attract new ones.
This brand new research ‘Implications of Changing Consumer Confidence on Customer Contact Report’, commissioned by CCMA and supported by CallMiner delves into the changes in consumer confidence and it’s impact on customer contact and experience in 2024.
Download the report to explore insights such as:
- 32% of UK adults say they are more confident about paying the bills than they did in 2023
- 52% claim that proactive contact could make them feel more positive about a provider
- 42% reported cutting back on food spending in the past year to save money
- Requesting a payment plan was the most common reason for customer contact
Access your copy today to learn more!
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