John Lewis Partnership weekly sales drop 7.8%

John Lewis Partnership’s sales took a battering last week, as a combination of wet weather and subdued post-Black Friday sales took its toll.

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John Lewis Partnership weekly sales drop 7.8%
// John Lewis Partnership’s overall sales declines 7.8% in the week ending December 14
// Waitrose weekly sales dip 3.4%
// John Lewis weekly sales drops 11.9%

John Lewis Partnership’s sales took a battering last week, as a combination of wet weather and subdued post-Black Friday sales took its toll.

For the week ending December 14, overall sales for the parent company of John Lewis and Waitrose declined 7.8 cent year-on-year, from £335.97 million to £309.69 million.

For the year-to-date, sales have slipped by 0.7 per cent.


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The partnership’s John Lewis department store chain saw total sales for the week drop 11.9 per cent on the same week last year, thanks to a more subdued week following a successful Black Friday.

However, the department store hosted customer shopping events across 48 shops and saw strong demand from customers, with sales up 17.2 per cent and footfall up 16 per cent, compared to last year’s events.

Fashion sales were down 13.3 per cent, although sales of cashmere were up six per cent as customers layered up against the colder weather.

Home sales were down 6.3 per cent, but sales of bedroom products were up 17 per cent, furniture was up 53 per cent, experiences sales were up 173 per cent while Fever Tree sales up 90 per cent.

Electrical and Home Technology sales were down 14.7 per cent, although smal electrical sales were up seven per cent, driven by personal care products as customers purchased Christmas gifts for loved ones.

At Waitrose, total sales excluding fuel for the week were 3.4 per cent lower than last year.

While the wet weather didn’t create an overly festive atmosphere, the retailer said shoppers were getting prepared for the big day.

The grocer said ambient sales were down 1.6 per cent, chilled and fresh food sales declined 3.2 per cent, and home and general merchandise sales dropped 12.5 per cent.

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7 COMMENTS

  1. I am not surprised about this…I am very disappointed with John Lewis as their customer service was excellent. I have been trying to get in touch with them from beginning of November re a faulty freezer and had to resort to writing a letter which I eventually posted yesterday to the Victoria Office. I have shopped with them for more than 50 years and have always found their standards very high
    Anne Scott
    0208 540 7942

    • Their technical support is 03301230106. You might have to wait a few minutes to be transferred to the freezer team but it’ll be quicker than waiting for the post.

    • Agree. They have made it virtually impossible to contact their stores directly. The outsourced telephone after sales drives me mad. I’ve listened to the spiel about how much they care for my data so my times I could scream.
      The stores, and the people in the stores, are as good as they’ve always been. However, hit a post-sale problem and you’re in for a nightmare.

  2. Same issue with a refurbished Panasonic TV. Has serious screen burn which they must have known about. I used money I’d saved along with gift card from late father. Fobbed off. £800 wasted. Mike. Derby

  3. John Lewis customer service has gone severely down hill. I purchased a £500 suitcase from them earlier in the year and after one use it came back with dents and scratches. All of the reviews about that item were complaining about the same issues (silly me for not reading the reviews). JL refused to do anything and blamed the airline even after I pointed out the dire reviews other customers left about the item.

  4. Agree Anne not surprised at all I purchased a new ipad for a gift the order went through fine only for some idiotic person to cancel the order for no apparent reason at all. Was not contacted or informed why despite 2 emails contacting them. Then they had the gall to inform me no refund would be issued for minimum of 5 working days. This is just pathetic service and I will not be returning as a costomer any time, the staff need training and are generally clueless. Very dissatisfied.

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