M&S to partially re-open in-store cafes in 49 locations

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M&S to partially re-open in-store cafes in 49 locations
M&S said the cafes selected for re-opening are located adjacent to their food halls and follows a trial at five of the locations
// M&S to re-open 49 cafes from tomorrow
// They will only offer takeaway hot drinks
// Social distancing and hygiene measures will be in place, and only one staff member will work the till

Marks & Spencer is set to begin re-opening its in-store cafes across 49 locations from tomorrow, but they will only offer customers takeaway hot drinks.

M&S said the cafes selected for re-opening are located adjacent to their food halls and follows a trial at five of the locations, including High Street Kensington Coffee to Go and Maybrook Canterbury.

The cafes will also operate with the same social distancing and extra hygiene measures as all M&S food stores that have remained open during the coronavirus pandemic.


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M&S said its café team has prepared “rigorous guidance” for staff and there would be extensive signage for customers so they can pick up their coffee safely while they do their grocery shopping.

This measures in place include perspex screens at each cafe till, staff being required to wash their hands every half hour and any time immediately after taking cash payments, regular sanitation of surfaces, two-metre floor markings for the queue and contactless payment and collection of hot drinks.

In addition, each M&S cafe would only have have staff member working behind the counter, and they would be taking the payment as well as making the drinks.

The retailer warned that this means customers may have to wait a little while longer than usual.

The 49 M&S cafe locations re-opening from tomorrow are:

  • Anlaby
  • Ashbourne
  • Bankside (Marketplace)
  • Beverley
  • Bishop Auckland
  • Blackrock
  • Bluewater
  • Boucher Rd Belfast
  • Braehead
  • Braintree
  • Brent Cross (Marketplace)
  • Bridge of Don
  • Canary Wharf (Marketplace)
  • Central Falkirk
  • Cheshunt
  • Clapham (Coffee Bar)
  • Congleton Cramlington
  • Dunblane
  • Finsbury (Marketplace)
  • Handforth Dean Conservatory
  • Heathfield Ayr
  • Hedge End (Coffee Bar)
  • High St. Kensington (Coffee Bar)
  • Inveralmond
  • Kingston (Marketplace)
  • Kingstown Park Carlisle
  • Manchester (Coffee Bar)
  • Marble Arch (Marketplace)
  • Martlesham Heath
  • Maybrook Canterbury
  • Mayflower
  • Meadowhall Meole Brace Shrewsbury
  • Northallerton
  • One New Change (Marketplace)
  • Pantheon (Marketplace)
  • Pontarddulais
  • Portfield Chichester
  • Sears Solihull
  • Stratford (Marketplace)
  • Summertown
  • Sweetbriar Norwich
  • Victoria Cardinal Place (Marketplace)
  • Waterside (Marketplace)
  • Westbridge Park Stone
  • Whitstable
  • Woodley

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3 COMMENTS

  1. Having een in the cafd in Bishop Auckland this is ridiculous, take the tables out and spread shelves more to protect people and do not accept any cash payments, contacless only, a life is worth more than a takeaway coffee because somebody only carries cash. Why are shops like this taking cash, banks give contactless cards and the limit more tha covers the price of a coffee

  2. Today, I visited M & S Stratford City, London. I was surprised at the number of shoppers allowed to shop freely shop, with no social distancing in the food hall, located on the lower ground floor and the close contact I experienced with other customers.

    What was really alarming is that M & S has opened up the ground floor clothing, I witnessed customers trying on clothing on the sales floor and once again no social distancing between customers. This is a great concern, for all.

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