3/4 of shoppers will only return to shopping centres with these safety measures

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3/4 of shoppers will only return to shopping centres with these safety measures
Intu conducted a survey of 2000 regular shopping centre visitors. (Image: PA Wires)
// Almost 75% of shoppers say they will return to shopping centres only if stores have a raft of hygiene and safety measures
// 60% actively encourage temperature scans on entering and leaving stores
// Nearly 2/3 are happy to be monitored on CCTV to control crowds and average store queues should be around 10mins

Nearly three-quarters of shoppers said they would return to shopping centres but only if stores encourage compulsory hand sanitation, protective screens, limits on numbers and two metre markers, according to a survey.

More than 60 per cent said they would actively encourage temperature scans on entering and leaving stores, the survey of 2000 regular shopping centre visitors by Intu found.

Nearly two-thirds said they would be happy to be monitored on CCTV to control crowds and average waiting times should be around 10 minutes for store entry.


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Some customers may be willing to wait longer, after Ikea’s reopening on Monday saw queues snaking round car parks and shoppers waited for over an hour to gain access.

Shoppers also said councils and local authorities should be increasing support for independent and local retailers, with around 70 per cent saying it will help return to normality.

A similar number of respondents said infrastructure like charity donation drop-off points should also be updated.

Intu, which owns shopping centres across the country, added the research showed 81% of people said they would visit shopping centres with the same or more frequency than they did before the coronavirus lockdown.

However, with unemployment rising and government support slowly ending, 28 per cent of shoppers said they would spend less than previously.

Around 63 per cent said they intended to spend either the same or more than they did before the lockdown.

Looking at habits for shoppers as part of its report – The New Normal: Retail during and post Covid-19 – Intu concluded: “The over-arching message is clear: people want to get back to normal – which is promising – but they need clear reassurance from retailers and leisure providers along the way.

“We need to ensure consumers feel safe and supported as restrictions lift. An open dialogue – allowing us to listen to what people want and need as the situation progresses – will be key.

“If we work together closely as a sector, we feel confident we can navigate the challenges the pandemic presents.”

Intu owns sites including Manchester’s Trafford Centre and Lakeside in Essex and has been struggling financially for some time, with bosses offloading its portfolio to shore up its finances.

They secured debt waivers until June 26 but the company still expects to breach its debt commitments by this deadline amid falling rental payments.

Intu is one of a number of shopping centre owners, such as Hammerson and British Land, who have been hard hit by the health crisis.

The retail landlord said the crisis heavily impacted its ability to secure rent payments in March, with some retailers choosing not to pay rents.

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